Support & contact
Two different destinations, and picking the right one saves you time. Anything touching your account, balance, deposit or withdrawal goes to the operator's Telegram support desk. Anything about this website — a broken link, an out-of-date guide, a factual correction — comes to us through the form below.
Fastest route
Messaging the wrong one is the single most common reason a player waits longer than they should for an answer.
The operator's own support desk. Agents can look up your account and act on it — this is the only channel that can actually resolve a payment or login problem. Open 24 hours a day, in English and Urdu.
A broadcast channel, not a support desk. New S9 APK releases are announced here first, along with bonus codes and tournament schedules. Nobody in this channel can access your account — never post account details or screenshots of your balance in it.
Website enquiries
Use this form for anything about the website itself — a correction, a broken link, a partnership enquiry, or a guide you would like us to write. Please do not send account details, passwords or payment information; we cannot act on them and we do not want them.
Before you message
A good share of support messages are things you can resolve in under a minute. Worth trying these first.
Check that you are entering the mobile number exactly as registered, without a country code prefix if you did not use one at signup. Use the in-app password reset before contacting support — it is faster than a manual recovery.
Wait a full five minutes and refresh the wallet — most delays resolve on their own. If it is still missing, message support with the amount, the method and the transaction reference from your wallet or bank statement.
Three usual causes: incomplete identity verification, a payment account name that does not match your registered name, or an active bonus with unmet wagering. The app shows which one applies on the withdrawal status screen.
Bonuses attach to a qualifying deposit — check the minimum amount and whether the offer was still active when you deposited. The promotions page inside the app shows the current terms and your progress against them.
Game assets stream on first launch, so an initial open takes longer. Force-close the app, confirm a stable connection, and reopen. Clearing the app cache — not the data — fixes the stubborn cases without logging you out.
Almost always the "install unknown apps" permission, insufficient storage, or an incomplete download. Our troubleshooting section walks through each cause with the exact settings path.
Support FAQ
Account support runs on Telegram at @bbxxyyz, around the clock, in English and Urdu. Typical first response is under two minutes.
Lead with the facts: your registered mobile number, what happened, the amount involved and the transaction reference. A complete first message usually gets resolved in one exchange rather than five.
No, and it is important to be clear about that. We are an independent affiliate website. We have no access to player accounts, balances or transactions, and no ability to release a withdrawal, reverse a deposit or restore a login.
Anything touching your account has to go to the operator's support channel. We can help with questions about the app, the install process, the slot catalogue, or anything we have published here.
Yes. The support desk handles both English and Urdu, and you can simply write in whichever you are more comfortable with — there is no need to request a language first.
This website is published in English. An Urdu language toggle is planned; the layout is already built with right-to-left support in mind.
No. It is a scam, without exception. There is never a fee to release your own withdrawal, never an "unlock" payment, never a tax or clearance charge collected over chat.
Real support will also never ask for your password or a one-time code. If someone messaged you first claiming to be support, treat that as the warning sign — block and report, then contact @bbxxyyz yourself by searching for the handle directly rather than tapping a link someone sent you.
Please do — use the form above and include the page and, where you can, what the correct information should be. Requirements, limits and payment options change, and a stale page is worse than no page.
Corrections to factual errors are made as a priority, and we would rather be told than leave something wrong ranking in search for another six months.
Deposit limits and cooling-off periods can be set inside the app, and longer self-exclusion periods can be requested through the support channel at any time. Those requests are actioned without argument and without an attempt to talk you out of it.
If gambling has stopped feeling like entertainment, the most effective step is talking to someone about it — a family member, a friend, or a professional counsellor. That is consistently more effective than trying to manage it alone.
